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Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Also, we do not recommend creating new replies when making a follow-up, bumping a ticket only pushes it to the bottom of the queue because tickets are answered from oldest to newest, instead, edit the last post you created to add more details about the concern.
Looking forward to helping you.
Maybe you guys should actually perform CS and not worry about the rate I reply to it. And your reply is terrible. My last name is unique and you could have easily looked me up and gave me a hint on the acct.
Hello,
We apologize for the inconvenience.
Unfortunately, we don’t find any account with the specific name you mentioned in the sensitive data section.
For us to confirm your account, you would need to check with FastSpring.com, our third-party payment gateway for the invoice receipt. This will allow us to locate your account.
We really look forward to hearing back from you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
