Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Since the RBI guidelines do not allow recurring payments, you can make a new purchase to reactivate your PRO subscription from here: https://rankmath.com/pricing/ using your credit card.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hi Princess, Thanks for your reply.
I already tried from here. It’s not working for me.
Is there any bank transfer or stripe link option?
Hello,
Thank you for your interest in purchasing Rank Math Pro. We apologize for the inconvenience you are facing while trying to make the payment.
I’m afraid we only accept PayPal account or credit/debit card that supports international transactions. If you’re trying to buy the Rank Math PRO plugin again from https://rankmath.com/pricing/ and you’re having issues, please try the following steps:
- Clear your browser cache and cookies, or use a different browser.
- Switch the country list to your country on the top right corner of the payment page. See: https://i.rankmath.com/i/WD9Nr8
- Make sure your PayPal account or credit/debit card has sufficient funds and is not blocked for international payments.
- Contact your bank or PayPal support if there is any issue with your account or card.
- Make sure you’re not using a VPN or proxy
- Try using a different payment method if possible.
If none of these steps work, please reach out to your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
We appreciate your patience and understanding. Thank you for choosing Rank Math as your SEO solution.
We tried the above steps with all available credit cards but not able to process payment. Can you share the payment link if possible?
Hello,
Thank you for getting back to us. We’re sorry that you’re still having trouble renewing your Rank Math Pro subscription. We checked your order details and we found out that your subscription was canceled after several failed attempts to process your payment. This means that you need to buy a new subscription to continue using our premium features.
We understand that this can be frustrating, but don’t worry, we’re here to help you. When you try to purchase a new subscription from our pricing page, what error message do you see? Can you please share some screenshots with us so we can better understand the issue? You can use a service like Imgur.com to upload your screenshots and then send us the link.
We hope this clarifies the situation for you. Please let us know if you have any other questions or concerns. We’re always here to help you.
Thank you for using Rank Math!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
