encounter a blank page when editting a post and clicking on the “Visual” mode

#607782
  • Resolved Anonymous

    2 years, 2 months ago

    Rank Math free

    Hello,

    I hope this email finds you well. I am reaching out to seek your expert assistance with a perplexing issue I’ve encountered on my WordPress website.

    While attempting to edit a post using the WordPress dashboard, I noticed that the “Visual” editor mode presents a blank page. Following advice from my hosting provider, I systematically disabled plugins to identify the culprit, and it turns out that the “Rank Math SEO” plugin is causing the problem. As much as this helped in restoring the editor functionality, I highly value the extensive features provided by the Rank Math SEO plugin and would love to continue using it.

    I was wondering if you could kindly offer your guidance to help me resolve this matter. My ultimate goal is to seamlessly utilize the Rank Math SEO plugin without encountering any issues with the Visual editor.

    Your expertise and support would mean a great deal to me, and I am sincerely grateful for any troubleshooting steps or insights you can share to resolve this situation.

    Thank you very much for your time and consideration. I eagerly await your response and look forward to enjoying uninterrupted use of the Rank Math SEO plugin on my website.

    Warmest regards,
    Ricky

Viewing 5 replies - 1 through 5 (of 5 total)
  • Great

    2 years, 2 months ago

    Hello,

    Thank you for contacting Rank Math support and we apologize for the inconvenience.

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Hello Supporting Team:

    I hope this message finds you well. I wanted to follow up with you regarding the issue I encountered on my WordPress website, which I mentioned in my previous message. I haven’t heard from you since your last message, and I’d be very grateful to get your insights and thoughts on how to resolve the issue.

    I understand that you may be busy, and I appreciate your time and assistance. Please feel free to write back to me in English.

    Thank you for your consideration.
    Ricky

    Marlow

    2 years, 1 month ago

    Hello,

    We do sincerely apologize for the wait time.

    For the first issue, I’ve tried this on my test site, and the “customize” button seems to be working fine:
    https://prnt.sc/D89VCn2GkHJl

    Would you kindly try this on a default theme and see if the issue replicates? I would highly recommend creating a backup of your website first before changing the theme.

    Or you could also create a staging site and test things there:
    https://themeisle.com/blog/wordpress-staging-site/

    As for the second issue, it looks like the issue lies with WP Rocket. So it would be best to check in with them regarding this as they may also be able to help.

    We really look forward to hearing back from you. Thank you.

    Anonymous

    2 years, 1 month ago

    Rank Math free

    Thank you for your prompt response and for taking the time to investigate the first issue on your test site. I appreciate your suggestion of testing the “customize” button on a default theme and the recommendation to create a backup of my website before making any changes. That’s a great idea!

    I will go ahead and create a staging site to test the “customize” button, as per your helpful suggestion. I’ll make sure to test it on a default theme and let you know how it goes.

    Regarding the second issue, I understand that it may be related to WP Rocket. I’ll reach out to their support team to seek further assistance on this matter.

    Thank you again for your diligent assistance. I will get back to you with updates on both issues once I have more information.

    Great

    2 years, 1 month ago

    Hello,

    Thank you for getting back to us.

    Please keep us in the loop with your troubleshooting, we’d love to help you get to the root of this.

    Again, we apologize for the long wait earlier – for some reason, your message was caught in our spam web so we didn’t see it on time. We apologize for the inconvenience.

    Looking forward to hearing back from you. Thank you for your patience and cooperation

    RankBot

    2 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘encounter a blank page when editting a post and clicking on the “Visual” mode’ is closed to new replies.