Hello,
Thank you for contacting Rank Math and sorry for the issue you are facing.
We can’t see any purchase associated with your account.
Have you used a different email ID for purchasing the Premium version? Or please share the purchase ID so that we can check that.
Looking forward to helping you.
Thank you.
I don’t have a purchase ID nor do I know how to find one. I got a welcome email saying my
[moved to sensitive data section]
Rank Math seems to be installed on my wordpress site, but again, it keeps asking me to upgrade.
Yes I still need assistance. I have a suggestion that will help me get to work. If I purchase again using the links soliciting me to upgrade, can I have a refund from the original purchase?
Hello,
We don’t see any purchases in this account. Is it possible that you purchase using a different email address?
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
