Hello,
Thank you for contacting Rank Math support and we apologize for the inconvenience.
To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
We appreciate your patience and cooperation. We have checked your website and we didn’t find any issues with updating your posts and pages. The “Update” button was working fine for us, as you can see in this video: https://i.rankmath.com/v/RmxdCR. Can you please try clearing your cache and updating your pages again?
Please let us know if this solves the problem or if you need any further assistance. We are always happy to help.
Thank you for choosing Rank Math!
You were looking for the problem in the wrong place. You are correct, pages and posts are updating correctly. I need you to go to “Appearance” then “Widgets” and then try to edit the “Right Sidebar”. That’s what won’t update.
Hello,
We apologize for the confusion.
I was able to replicate the issue on my end. Allow me to share this with our developers. We will get back to you once we have an update or solution from them.
Thank you so much for your patience in the meantime.
Hello,
We apologize for the unexpected delay, we got information from our developers that they are currently looking into this issue. Rest assured that our team will try our level best to help you get to the bottom of this.
We really appreciate your kind patience regarding this matter.
Thank you.
Hello,
Thank you so much for your understanding.
In the meantime, Don’t hesitate to get in touch with us if you have any other questions.
Thank you.
Hello,
Thank you so much for your patience.
This seems to be an edge case because we tried reproducing the issue and most of us is not able to reproduce it.
Our developer would like to debug the issue further by checking any debugging logs on your website files. Can you please share your website FTP here?
Looking forward to helping you.
I’d be happy to. But first, what is an FTP?
Hello,
Thank you for getting in touch and we are sorry to hear about the issue you are facing.
An FTP is also known as File Transfer Protocol. It is a network protocol for transmitting files between computers over Transmission Control Protocol/Internet Protocol (TCP/IP) connections.
But basically, this is where your site is stored as well as modified. If you’re unsure of your FTP credentials, you can ask your hosting regarding this and they should be able to help you get the needed credentials.
We really look forward to hearing back from you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Michael,
The FTP details are missing the host (FTP Host), could you please include that as well.
We really look forward to hearing back from you as well as resolving this issue.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
