Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
The login for the staging site is working, however, the FTP you have provided lacks the host to log in successfully. Could you please update and check?
Meanwhile, please check your live site’s configuration if there are some PHP values that are too low and that you should increase. You can get in touch with your web host and ask them to set the following values (if not yet):
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
Once done, try activating the Rank Math plugin again. You can also share the error log upon activating it so we can determine the root cause of the issue.
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello Reinelle,
Thank you for your reply.
Here is the System Status report
### Avada Versions ###
Current Version: 7.9.2
Previous Version: No previous versions could be detected
### WordPress Environment ###
Home URL: https://ergil.com
Site URL: https://ergil.com
WP Content Path: /var/www/virtual/ergil.com/htdocs.jul.2023/wp-content
WP Path: /var/www/virtual/ergil.com/htdocs.jul.2023/
WP Version: 6.2.2
WP Multisite: –
PHP Memory Limit: 1 GB
WP Debug Mode: –
Language: en_US
### Server Environment ###
Server Info: Caddy/v2.6.2
PHP Version: 8.2.8
PHP Post Max Size: 8 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000 – Recommended Value: 1500.Max input vars limitation will truncate POST data such as menus. See: Increasing max input vars limit.
ZipArchive: ✔
MySQL Version: 10.3.38
Max Upload Size: 2 MB
DOMDocument: ✔
WP Remote Get: ✔
WP Remote Post: ✔
GD Library: 2.3.3
### Active Plugins (4) ###
WPML Multilingual CMS: by OnTheGoSystems
Avada Builder: by ThemeFusion
Avada Core: by ThemeFusion
Slider Revolution: by ThemePunch
Hello,
Thank you for sharing those additional details.
We are getting this error upon connecting via SFTP SSH credentials (Port: 9222). Could you please check again?
Status: Using username "a...r".
Status: Access denied
Error: Authentication failed.
Error: Critical error: Could not connect to server
We may need the FTP login so we can revert any changes made for troubleshooting if the issue occurred and continue the process.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
