Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi
Here’s the link to the image https://ibb.co/bRZ2QZL as you can see there is no option for adding schema and keywords or anything.
Kindly resolve this issue, please.
Will you solve this problem or not?
Hello,
We apologize for the delay in response.
Can you please share the password so we can log in with our email address? We checked our inbox but we haven’t received any login invitation for your website.
Looking forward to helping you with this one.
sure
kindly check the sensitive data now
Will you kindly look into this matter and resolve this issue because it is causing too many problems for me, please
Hello,
We deeply apologize for the delay in response.
We checked your website and found that the “Advanced Custom Fields PRO” plugin you’re currently using is conflicting with Rank Math and that’s why the Rank Math SEO Meta box was not working. Please check the screencast in the sensitive data section for your reference.
As you’re using a very backdated version of this plugin also the Rank Math plugin is not updated to the latest version so, it could be the reason for this conflict. Please try to update both of the plugins to the latest version and see if that helps you to resolve the issue.
If the issue still persists, we suggest you to contact with this plugin support and inform them about this issue.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
