This app stopped my products from showing

#604732
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  • Hello,

    Thank you for contacting Rank Math support and we apologize for the inconvenience.

    We are not sure we understand you correctly. Can you please explain what the problem is in more detail? And when did it start occurring?

    We might also need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Anonymous
    Rank Math free

    Sorry it’s stressful I will for substitute

    Whenever this plug-in is active on my website all the products will be black

    Hence you can’t see any products

    Hello,

    Thank you for getting back to us.

    We apologize for this and we are truly sorry about the inconvenience. We would love to help you troubleshoot this issue, but we would need access to your website to do that. Could you please temporarily share your website access with us? You can follow the instructions I mentioned here to share the details with us.

    Looking forward to helping you troubleshoot this issue.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘This app stopped my products from showing’ is closed to new replies.