Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked your site, and it seems that you’re using Rank Math PRO but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?
Meanwhile, the rank_math_analytics_ga table will be created automatically once you have connected your website to your Google Analytics account:
https://rankmath.com/kb/install-google-analytics/
Also, the PRO Version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work.
Looking forward to helping you.
Thank you.
Thank you. I’ve also installed this on other sites, probably with the same problem.
What do I need to do to get the PRO working on them?
The email used to purchase is d****************@g********
Order ID: RANKMATH230630-1261-43236
Order Created: June 30, 2023
Order Created: June 30, 2023
Paid In Full: June 30, 2023
Paid In Full: June 30, 2023
Purchaser David Wilcox
Summit Enterprises
Saguache, CO 81149 United States
Hello,
We were able to locate your purchased subscription under the email address: m*@i****************
Do you want us to merge both of your accounts?
So that you can operate all of your websites under a single Rank Math account.
If so, please share the preferred email address on which you’d like to use your account.
Yes, merge is fine. Use davidwilcoxonline@gmail for the merged account.
Thank you.
Hello,
Thank you for your patience.
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
Please go through this video tutorial that shows you how to get started with your PRO license:
Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/
2. Disconnect and reconnect your account from inside WordPress:
WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.
You will be taken to RankMath.com again where you can connect your account to activate your license.
You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.
Hope that helps. Let us know if you need any other assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
