Mes crédits IA disparus

#602935
  • Resolved Anonymous

    2 years, 2 months ago

    Rank Math free

    J’ai acheté le 02/06/2023 75 unités de crédits content IA
    le compteur vient tout simplement de passer de 55 unités à 2 unités
    Comment les retrouver svp ? j’ai procédé comme sur mon dernier ticket mais en rafraichissant la page les crédits ne réapparaissent pas.
    Merci pour votre aide

Viewing 5 replies - 1 through 5 (of 5 total)
  • Rakibuzzaman Siam

    2 years, 2 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits? If so, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/

    Check if you are able to see the correct Content AI credits.

    If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account.

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

    Let us know how that goes.

    Thank you.

    Anonymous

    2 years, 2 months ago

    Rank Math free

    Crédits Content AI : 179 / 180 Mots-clés suivis : 0 / 0
    Voilà ce qui s’affiche ce qui signifie que j’ai perdu tous mes crédits sans doute du a une erreur 500 du serveur.
    Y’a til un historique qui permettrait de retracer les crédits utilisés et ceux restants non utilisés car plus de 50 crédits c’est beaucoup en terme de perte.

    Cordialement

    Princess

    2 years, 2 months ago

    Hello,

    We escalated the concern with our accounts team, and they said all 180 credits were used on https://cuisinezavecdjouza.fr.

    If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.

    Anonymous

    2 years, 2 months ago

    Rank Math free

    Bonjour et merci pour votre retour,
    je certifie que je n’ai pas utilisé mes crédits ils se sont volatilisés du jour au lendemain.
    Je suis vraiment déçue car si vous suivez mes achats, j’achète des crédits presque chaque 3 mois pour la rédaction de mes articles.

    Princess

    2 years, 2 months ago

    Hello,

    We have added 55 additional Content AI credits to your account.

    Please check.

    Do let us know if you need help with anything else.

    RankBot

    2 years, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Mes crédits IA disparus’ is closed to new replies.