Sorry, it was bad timing for me to submit this ticket.
Please do not look at my website or log in for the 12th of July. I am about to start migrating my host, and I think any changes that happen during this period will not transfer correctly anyway.
If you could please address this issue on the 13th I would appreciate that so much 🙏🏼
Thanks!
Sally
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Sure, you can update us in this ticket if we can already log in to your site and check the settings.
Meanwhile, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Thank you.
Hi Reinelle,
Thanks so much for your patience! My hosting has now been migrated so I can login and make changes to my site as usual. If you could you please take a look at my issue now, that would be much appreciated!
Thanks so much,
Sally
Hello,
Please try to follow the steps below to create a troubleshooting log so that we can check the issue further for you.
1. At first add the following filter to your website:
add_filter( 'rank_math/analytics/log_response', '__return_true' );
Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/
2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending or you can try visiting the following URL:
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending
This is how it should look like:
When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.
Looking forward to helping you.
Thank you.
Hi there,
I think have succesfully added the hook, run the report and downloaded/uploaded the log.
https://we.tl/t-LR1pPYKL1J
I didn’t use the Code Snippets plug in as you suggested, as I already had the WPCode plug in and I think it did the same thing.
Please let me know if there’s any issues!
Thanks
Hello,
From the log, we can see that the current Google auth token is expired.
In this case, please try to reconnect the Google account to regenerate the auth token from Google by following the steps from this guideline: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token
Let us know how it goes. Looking forward to helping you.
Thank you.
Hi,
I have followed the instructions to disconnect and reconnect Rank Math from my Google account.
Everything appears to be connected fine within the Rank Math settings of my WP site, but it is still showing zero and not pulling correct data into the dashboard. I don’t know why!
Hello,
Thank you for the update.
We would like to investigate the issue further, but it seems that the password you have shared for the user is incorrect. Could you please check?
Alternatively, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Oh I’m so sorry, wrong password, oops.
I’ve updated the details in the sensitive data section, please feel free to log in.
Thanks!
Sally
Hello,
Thank you for your patience.
I’ve logged in to your site and processed the data fetch in Rank Math > General Settings > Analytics > Update Data Manually
Please check as well if the data are already appearing on your site.
Hope that helps.
Thank you.
Ahh yes it is working! Thankyou, the data is there finally 🙏🏼
Can I go ahead and delete that code snippet that I added?
Thanks!
Hello,
Yes, you can delete the code in the Code Snippets as it is only needed to run once for troubleshooting the Analytics data.
Looking forward to helping you.
Thank you.
Great, I’ve deleted that now.
Thankyou so much for all your help, very much appreciated 🙂
Sally
Hello,
You’re welcome.
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
