Table of content not working

#601758
  • Resolved Anonymous

    2 years, 3 months ago

    Rank Math free

    Hi sorry to bother you all. But I have a serious issue with Table of Contents. Now, it’s not working.

    I use it to get a higher SEO score. I still want to use it. But at the moment, it is not appearing in the article and if I get it to work, the SEO says I am not using a TOC.

    Can you help solve this issue?

    Thanks

    KAZI

Viewing 5 replies - 1 through 5 (of 5 total)
  • Reinelle

    2 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Could you please confirm if you’re using the TOC block from Rank Math? Or another plugin to add the TOC?

    You can also share the affected URL so we can check as well.

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    hi. yes i am using toc block from rank math. it was working well before this but since last week, i its not opening. When i use another block that is built in the wordpress it does not addup to the seo score.

    the site is http://www.latestmalaysia.com

    Thanks

    KAZI

    Reinelle

    2 years, 2 months ago

    Hello,

    I’ve checked your posts, and it seems that you’re no longer using the TOC block.

    For troubleshooting, assuming you are using the latest version of all the plugins and the themes (please update if not yet), this could be caused by conflicting plugins/theme on your site.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Anonymous

    2 years, 2 months ago

    Rank Math free

    Hi Mr Reinelle, thank you very much for your kindness and patience with us. We know you have a lot on your hands. We are sorry for putting more on your plate. We managed to resolve the issue following the instructions given. It is now working. Hope it continues to work. We love Rankmath.

    Thanks again and take care.

    Happy Day

    KAZI

    Princess

    2 years, 2 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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