Hello,
Thank you for contacting Rank Math support and we apologize for the inconvenience.
Can you please confirm if you have a Google Search Console on the Google account that you have connected to Rank Math? If you don’t please follow this guide to create and verify your Google Search Console account & property: https://rankmath.com/kb/google-site-verification/
After creating the account, you might need to reconnect your Google account to Rank Math again for it to reflect.
Thank you for choosing Rank Math!
Yes I do have Google Search Console on the connected Google Account. As I have explained, I used the same Google Account on other Free Rank Math websites and the Google Search Console and Google Analytics are working correctly.
Hello,
Thank you for getting back to us.
To help you resolve this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Please navigate to WP Dashboard > Rank Math > General Settings > Analytics and reconnect your Google account. Please make sure that you allow all the required permissions.
If the issue persists, please add the following email addresses to the Google Search Console so that we can check this further. j********@r*********** and m*******@r***********.
You can use the following article as a reference: https://rankmath.com/kb/add-user-to-google-search-console/
Looking forward to helping you.
Hey Guys, I tried reconnecting a few times there now and the issue still persists, I created a video as you can see here https://www.awesomescreenshot.com/video/19019098?key=721af2a90837a3a444a03d325b7f59e1
I also added the provided email addresses j********@r*********** and m*******@r*********** to our Google search console property to do further checks.
Another note is that on the Search Console, this error seems to pop-up “Data import will not work for this service as sufficient permissions are not given.” But I’m not sure how that is as I gave all permissions to rank math. I will attach the image below.
https://imgur.com/a/vdu8Yly
Hello,
It seems like Google is blocking your site’s IP and that’s why our plugin is not able to get the details of your GSC account.
Please check this thread and forward it to your host so they can get your site’s IP whitelisted: https://wordpress.org/support/topic/data-error-in-search-console-invalid-json-response/
Let us know how that goes. Looking forward to helping you.
Hello Jaideep Asrani,
I forwarded that thread to our hosting provider and this is the reply I got.
“Unfortunately, we do not have access to “Google blocking list” . Also, we do not manage your website.
Please provide steps to reproduce your issue, or I suggest contacting your web developer or “Google” directly instead.
If you have any other problems, or if there is anything else we can do to assist you just let us know.”
I looked at Google Search Console and it is pulling data from the website, but on Rank Math, it doesn’t seem to recognize my google account. I also installed a google site kit plugin and this error is showing up.
“Your site may not be ready for Site Kit
Looks like your site is having a technical issue with requesting data from Google services.
To get more help, ask a question on our support forum and include the text of the original error message:
google_api_connection_fail”
Hello,
It could be that only the API is having some issues (because your IP was blocked) which is why third-party plugins can’t retrieve the data but in your GSC, it is working fine.
In this case, you’ll need to contact the support folks from Google to address this issue further.
Let us know how that goes. Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
