My credits disappeared and do not let me use
Hello,
Thank you for contacting Rank Math support and we apologize for the inconvenience.
We’re not sure we understand your message properly, but we’d appreciate it if you explain what happened and the steps you’ve taken. Screenshots also help. You can share screenshots with us by uploading them to imgur.com/upload and sharing the link with us here.
Also, in the meantime, can you please confirm to us if you’re seeing the correct number of credits when you log in to rankmath.com/my-account/websites?
If you’re seeing the correct number of credits here, then this is a problem with the syncing of information between rankmath.com and your website. Disconnecting then reconnecting your account should mostly resolve this – but if you’re not seeing the correct number of credits on rankmath.com/myaccount (https://i.rankmath.com/i/P5hrqw), then this is billing-related and we need to look into it further.
Please let us know which it is. We’re looking forward to hearing back from you.
https://imgur.com/a/Swxs88d
Description provided under the pictures
Hello,
It seems like you purchased the credits with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
How? I never been I guess on that site, I purchased back then I was on wordpress and had downloaded the trial for RankMath if I good remember than I had purchased from there. From that consol I was drive to pay. about $50 dollar
I find an older email. and I see my purchase, with a different email. but here is thing. Rank match was logged out from my website yesterday when I had login to wordpress it is forced me to log in and I logged in with an other account its created for me looks alike. Now I can not log out . Like I do not have any option to do that in the console. talking about word press!I think it is very annoying I have to email back and forth because even a simple login is so overcomplicated.
I often clean the browser history and caches so it will happen frequently and if a log in is so overly complicated is not good for me.
Hello,
Yes, your current account was created for that email address.
Please share the old email address you are referring to so we can verify it and possibly merge it with that one so you can use the Content AI credits as well.
You can attach the email address in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
I do not want to merge I want to just continuously use the old one. all settings was related on the old and it is not old just purchased 2 months ago. only rank match signed out bec of the chrom history was cleared, and I do not even know why it is created a new account
Hello,
Please note that merging the accounts will not affect the settings of the plugin on your site. We can also merge your new account with your old account.
However, if you don’t want us to merge the accounts then please log in to your old account that is registered with the email address mentioned in the sensitive data section and then Disconnect & Reconnect your Rank Math account from WP Dashboard > Rank Math > Dashboard > Help to add the credits to your site.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
