Hello,
Thank you for getting in touch and we are sorry to hear about the issue you are facing.
We do not see any purchase from your account. Did you use another one?
Please forward the receipt you received from us when you made the purchase so we can locate your purchase.
You can forward the receipt to s******@r***********
We look forward to hearing back from you.
Hi, I am suprised that youndo not see a receipt when you know I have a subscription with you.
My Receipt number is RANKMATH230704-5136-62242
You can easily look it up on your system for yourself.
I have emailed it to the email address anyway but I am sure you can locate it.
Please kindly retfund me moy money….
Thanks
John
Hello John,
Thank you for providing receipt number. We have located your purchase and have refunded it. You should receive email notification about the same from FastSpring as well.
Thank you!
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
