“Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10)

#596862
  • Resolved Anonymous

    2 years, 3 months ago

    Rank Math free

    I have attempted to manually update the plugin by downloading it, but I encountered the same error every time. Furthermore, the downloaded version appears to be the free version of Rank Math instead of the Pro version. I want to clarify that my account is logged in and activated.

    I kindly request your assistance in resolving this issue promptly. I rely on Rank Math Pro for its advanced features and functionalities, and I would like to continue using it to its fullest potential.

    If there are any specific steps or instructions I should follow to update the plugin successfully, please provide them in your response. Alternatively, if there is an issue with my account or API Key, please let me know so that we can address it accordingly.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Reinelle

    2 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve checked the email you have provided, and it seems that it was registered using the Rank Math free account you used to open this ticket.

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

    Meanwhile, this error is usually due to trying to update the Rank Math PRO plugin while connected to a free account:
    https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    I appreciate your prompt reply. It seems that someone has installed rank math pro with an AGENCY license on my website and provided me with an API key, which is: cea2f3d968f9c92b298b0a5bc965de0b. I’m hoping that with this key, you can help me locate the corresponding email address. As you may know, agencies typically prioritize security and may not readily disclose their email addresses. However, I believe this situation is permissible since Rank Math itself offers an AGENCY license to its customers. I kindly request your assistance in resolving this matter.

    Princess

    2 years, 3 months ago

    Hello,

    We apologize and are sorry about this, but you need to contact your Agency provider to connect your Rank Math PRO for you.

    If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    thanks problem soled my my agency and i update my plugin

    Princess

    2 years, 2 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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