Add or Upload File buttons not working in Setup Wizard

#59649
  • Resolved Anonymous

    5 years, 2 months ago

    Rank Math free

    I’m trying to upload an image during the Setup Wizard. I’ve tried both Easy and Advanced mode.

    I see a JavaScript/jQuery error in the browser console when I click on the buttons – but nothing happens. Error posted in sensitive data.

    I’m using Firefox 77.0.1. I see a similar issue in Chrome 83.0.4103.61.

    Hoping you can help with a resolution?

    Kind Regards

    Mark

Viewing 3 replies - 1 through 3 (of 3 total)
  • Alberto

    5 years, 2 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Just to be sure, could you uninstall and install again the plugin? (Your settings will be saved) After that, let us know if the issue continues.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Anonymous

    5 years, 2 months ago

    Rank Math free

    Hi Alberto,

    I came to try this again today and it’s now working :shrug: – so who knows – maybe it was caching somewhere…

    It’s all working fine now.

    Thanks for your reply.
    Kind Regards
    Mark

    Alberto

    5 years, 2 months ago

    Rank Math business

    Hello Mark,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    As you say, maybe it was something about caching. If you face the issue again, just let us know and we will be here to help you again.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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