social media previews are not showing on either facebook or twitter

#59637
  • Resolved Anonymous
    Rank Math free

    Hello, I am having a difficult time figuring out how to fix the link preview issues. I already tried the Facebook debugging tool and didn’t work I also tested my site health and no major issues showed up. I also purged my cache and didn’t do anything.

    • This topic was modified 5 years, 2 months ago by .
Viewing 12 replies - 1 through 12 (of 12 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Could you give us more issues (maybe even screenshots) of the issues you are facing so we can check it?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Anonymous
    Rank Math free

    Hey Alberto, the issue is when i try to share my link on social media doesn’t show the link preview Doesnt show blog post preview

    Alberto
    Rank Math business

    Hello,

    Your attached image doesn’t seem to be working (it links to https://drive.google.com/drive/u/0/my-drive) but based on what you say, could you check if there is any other plugin creating a conflict?

    As you can see in this screencast (https://i.rankmath.com/7DDkbh), in my local installation I was not able to replicate the issue.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Anonymous
    Rank Math free

    Hey alberto I went through the guide and disabled all my plugins. Still couldn’t find the issue, however even when rank math was my only plugin enabled the issue was still their. facebook debugger

    Anonymous
    Rank Math free

    i add images let me know if you where able to view them

    Alberto
    Rank Math business

    Hello,

    I don’t see any images in the Sensitive Data section. You can upload them to https://ibb.co/ and paste their URLs in the Sensitive Data section.

    Looking forward to help you.

    Anonymous
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto
    Rank Math business

    Hello,

    I am seeing Facebook is not finding your og:image property but it is set (and working in your website source code).

    I also saw you have a lot of inlined CSS in your source code, just before the og:image tag. When there is a big amount of CSS before those tags, Facebook stops reading after a while which can be the cause Facebook didn’t find the tag even having it. Could you try to remove that CSS or move it after the og:image tag?

    Looking forward to help you.

    Anonymous
    Rank Math free

    how do i remove css source code ?

    Hello,

    Thank you for contacting Rank Math today.

    The code seems to be added by either your theme or a page builder you are using. Unfortunately we can’t help with this much, please get in touch with the related provider to help you.

    Please do not hesitate to let us know if you need our assistance with anything else.

    Anonymous
    Rank Math free

    Hello,

    So I reached out my page builder and they said the open graphs and tags are missing.

    So I enabled all the open graphs on my theme and it still didn’t fix the problem im assuming it’s a rank math issue because when i had Yoast there was no this.

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Rank math is adding the opengraph tags on your site, please check the screenshot attached. They are however being preceded by a lot css. You can use the troubleshooting plugin to disable and enable plugins/theme to check which plugin/theme is really adding the css on your page.

    The other option would be attempting to minify your CSS by use of a plugin such as WP Fast cache.

    Looking forward to helping you. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘social media previews are not showing on either facebook or twitter’ is closed to new replies.