How to install credit package - Support

Resolved Anonymous
2 years, 3 months ago

Rank Math free

Hi,

In may i bought 75 credits on voor AI on your site, but i don’t know how to install them. When i upload the downloaded zip file in wordpress as a plugin, i get the notification that this plugin is already installed. And nothing happens with the credits.

Viewing 3 replies - 1 through 3 (of 3 total)

Miguel
2 years, 3 months ago

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits.

Once you’re logged in to the correct account, please head over to your Rank Math > Account > Website or visit this URL:
https://rankmath.com/my-account/websites/

Check if you are able to see the correct remaining credits. See my screenshot below for reference:

If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

Anonymous
2 years, 3 months ago

Rank Math free

Hi Miquel,

Thanks for your help! It worked!

Kind Regards,
Beike

Great
2 years, 3 months ago

Hello again,

We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

We appreciate your patience and cooperation throughout this process.

Thank you for choosing Rank Math.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘How to install credit package’ is closed to new replies.