Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
I have checked the email address you provided, and both of them do have a registered account with Rank Math.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and preferred username, and we will do the needful.
We really look forward to helping you.
Hi
I want to keep both accounts.
But in this case, my preferred email & username are:
- email: ko******@gmail.com
- username: ko******@gmail.com
While the other account no*****.**@gmail.com , please leave it there, don’t do anything about it.
Thanks
Hello,
Thank you for clarifying.
Please note that usernames could not contain special characters, so it won’t be possible to use them the same as your email address.
However, I have updated the username (without @gmail.com) with the same format as your other account.
You can check it as well on your account dashboard here: https://rankmath.com/my-account/edit-account/
Hope that helps.
Thank you.
Hello,
You’re welcome.
We are super happy that we have addressed your concern. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
