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I purchased AI credits with a company credit card. The name on the card is Kimberly Thomas. I was trying to add credits to the i***********@n****************** account. I had the i***********@n****************** open when I clicked the Content AI Credits Package button in the email. The browser opened a new window and created a free Kimberly account and I don’t know how to get the credits into the correct account.
Contact email is b***@n******************
https://imgur.com/OxKDvCQ
https://imgur.com/iST5ue6
https://imgur.com/rZck9Gy
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Hello,
We have transferred your purchased AI credits to the other email account.
Now, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct AI credit count.
You can also check the same from here: https://rankmath.com/my-account/websites/
Also, to avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
The ticket ‘AI credits went to wrong account.’ is closed to new replies.