“Connect Your Rank Math Account” every day I log into the backend

#595627
  • Resolved Anonymous

    2 years, 3 months ago

    Rank Math free

    Hello,

    Every day I log into the backend of our WordPress site, immigrationexam.ca, the Rank Math stats show 0s and clicking Analytics prompts me to “connect your account”. Each day I do it, it connects, gives me some live data for essentially 24 hours and then disconnects the next day

    I am using RankMath on a number of websites – only this site is producing any errors (it is fully up to date)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    2 years, 3 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    This usually happens when there’s a mismatch in the domain name.

    For initial troubleshooting, ensure that you are using the latest version of the Rank Math plugin. You may refer to our changelog page here: https://rankmath.com/changelog/free

    Then, go to WordPress Dashboard > Settings > General, and make sure that the “WordPress Address” and “Site Address” have the same setup.

    Meaning both URLs have the same exact protocols. They should be matching and not have a mismatch.

    null

    Once done, reconnect again your site.

    If the issue still persists after following the steps above, please add this filter on your site and connect again:

    /**
 * Filter whether we need to check for URL mismatch or not.
 */
add_filter( 'rank_math/registration/do_url_check', '__return_false' );

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    Then, monitor again if the website is still getting disconnected.

    Let us know how this goes.

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Thank you for the information. The URL/site address are the same and the Plugin itself is fully up to date. RankMath itself was working correctly for months until this issue recently came up – again, it is being used on multiple other sites without issue, it just appears this one is having a problem

    I’m hesitant to install additional Plugins or touch anything related to custom code especially just for the sake of permission. Is there perhaps another solution or reason for why it may be disconnecting each day? It connects perfectly fine, generates data/functionality, then resets when the calendar flips to the next date

    Jaideep Asrani

    2 years, 3 months ago

    Hello,

    It seems like your server or security plugin is resetting the encryption keys and that’s why the connection to your Rank Math account is lost every day. Please follow this guide to add the encryption keys of our plugin to your site’s wp-config.php file and fix the issue. https://rankmath.com/kb/fix-automatic-update-unavailable-for-this-plugin/#unable-to-encrypt

    If you are not sure, then you can get in touch with your host and ask them to add the keys to the file.

    Let us know how that goes. Looking forward to helping you.

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘“Connect Your Rank Math Account” every day I log into the backend’ is closed to new replies.