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Resolved Anonymous
2 years, 3 months ago

Rank Math free

Hello,
After giving Rank Math permission to access my google account and validating the permissions, in the “search console” there are no results for my site: https://enimonenismedia.com
I tried to use another browser apart from chrome, but when that didn’t work I switched back to Chrome. I updated the latest versions of Rank Math, I Re-created tables, I reconnected the account inside Rank Math, I waited for 3 hours to let the process complete, but there was still no results.
I checked if data will show up here: /wp-admin/admin.php?page=rank-math-analytics#/ but it said that the site can’t be reached. Then I copied System Info to Clipboard, but then it said that it was ignored because it has more than 32 words (I paste it in a new tab in google chrome).
Can you help me please because obviously I’m doing something wrong?

Thank you in advance,

Best regards,

Dario

Viewing 9 replies - 1 through 9 (of 9 total)

Princess
2 years, 3 months ago

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Please follow these steps:

If you do not see any data inside your Analytics module, this guide might help you.

A. Pre-check List

1. You should not be using any other Google Analytics plugin.

2. Update to the latest versions of Rank Math Free & PRO

3. Ensure that you are logged in to your account:

4. Disconnect and reconnect your account from inside WordPress:

B. Refresh Tokens

1. Please delete RankMath’s app from here:

https://myaccount.google.com/permissions

2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.

3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link

Allow all the permissions on the next screen.

4. Let the process complete, which might take around 30 minutes.

5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.

6. Please check if the data shows up here:
/wp-admin/admin.php?page=rank-math-analytics#/

If that does not help, please paste the data from here:
WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button

We really look forward to helping you. Thank you.

Anonymous
2 years, 3 months ago

Rank Math free

Hello,
It still not working. Everything was fine until I came to the step where I had to Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the ‘Re-create database Table’ button. When I click ‘Re-create database Table’ button, message ‘Table re-creation started. It might take a couple of minutes.’ pops-up on the top of the window and it’s just stuck there for two hours like nothing was happening. I refreshed the page and continued with next steps, but when I checked there were still no results in the “search console”.
Great
2 years, 3 months ago
Hello,

Thank you for contacting Rank Math support and we apologize for the inconvenience.

To help you resolve this issue, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience. Thank you for choosing Rank Math.
Anonymous
2 years, 3 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Reinelle
2 years, 3 months ago

Hello,

I’ve tried logging in to your site, but it seems that the user access is limited since we’re unable to check the Analytics section of Rank Math.

Could you please check the user access so we can investigate the issue further? You can update the user to an administrator for us to investigate the issue freely.

Looking forward to helping you.

Thank you.

Anonymous
2 years, 3 months ago

Rank Math free

Hi,
I don’t understand what exactly you mean, but I went to WordPress and under users I changed my role to administrator. Did you mean that or something else?

Great
2 years, 3 months ago

Hello,

Thank you for getting back to us.

It looks like your Analytics module is disabled. To use Rank Math with Google Analytics and Google Search Control, you’ll need to enable the Rank Math Analytics module (https://i.rankmath.com/i/RXAD9v).

We have enabled the Analytics module on your site but it also looks like you do not have any Google Search Console or Google Analytics account. To fix this, you’ll need to create a Google Analytics account and property here and you can also follow this guide to create a Google Search Console account.

After creating the accounts, you’ll need to reconnect your Google account to Rank Math again. You can do this by clicking the ‘Reconnect’ button in Rank Math > General Settings > Analytics.

We hope this helps you understand the issue better. If you have any questions or need more help, please let me know.

Thank you for choosing Rank Math!

Anonymous
2 years, 3 months ago

Rank Math free

Hi,
I just want to thank you. This has helped me to resolve the issue. Thank you once again!
Cheers!

Reinelle
2 years, 3 months ago

Hello,

Thank you for the update.

We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.