Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
Do you want us to merge both of your accounts?
So that you can operate all of your websites under a single Rank Math account.
If so, please share the other account email address and the preferred email address on which you’d like to continue using your account.
Looking forward to helping you.
Thank you.
Hi,
I would need to buy AI credits on my old account, as I have all pages there. Can I please gat a refund?
Thank you, and have a nice day.
Anna Petersen
Hello,
Instead of a refund, we can simply merge your accounts. After that, you’ll be able to access the purchased credits from your other account and no settings/changes will be lost.
If you still wish to get a refund, let us know here and we’ll do the needful.
Looking forward to hearing back from you.
Thank you.
Hi,
I need a refound. I bought new credits on my old account already. Thank you.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
