ERR_CONNECTION_CLOSED

Hello,

Thank you for contacting Rank Math support and we’re sorry for the error you’re seeing in the general settings window.

The ERR_CONNECTION_CLOSED error usually means that your browser was unable to establish or maintain a connection to the website you’re trying to access. This could be due to a problem with your internet connection, your browser settings, your firewall or antivirus software, or your VPN service.

To fix this error, please try the following steps:

1. Check your internet connection and make sure it’s working properly. You can try accessing other websites or using a different device to see if the problem persists. If your internet connection is slow or unstable, you may need to restart your router or contact your ISP.
2. Clear your browser cache and cookies.
3. Disable any proxy server or VPN service that you’re using. Some proxy servers or VPN services may block certain websites or cause connection issues
4. Disable your firewall or antivirus software temporarily. Some firewall or antivirus software may prevent Chrome from connecting to certain websites for security reasons.

After trying these steps, please reload the general settings window and see if the error is gone. If not, please sed us a screenshot of the error and we’ll investigate further.

We hope this helps you resolve the issue. If you have any other questions or concerns, please let us know.

Thank you for choosing Rank Math!

Hello,

Thank you for contacting Rank Math support and we apologize for the inconvenience.

To help you resolve this issue, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience. Thank you for choosing Rank Math.

Hello,

Please get in touch with your web host and ensure that the ModSecurity is disabled or they are not blocking any process of the plugin.

In order to fix the issue, you can disable ModSecurity or you can whitelist our API route that handles the saving process.

Let us know how it goes. Looking forward to helping you.

Thank you.