Lasso

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

The URL you’ve shared is actually a ticket from the PRO section and that’s why you’re not able to access this URL. For privacy reasons, the tickets in the PRO section are only visible to our team and to the person that has initiated the topic.

Back to the issue, please note that an SEO plugin alone cannot bring down or bring up the traffic in a day (or even a few days) unless incorrect Meta Tags are used by setting up the plugin improperly. That’s why we have a detailed tutorial on that: https://rankmath.com/kb/how-to-setup/

Also, Google brings a new algorithmic update several times a month and the chances are great that your website got hit by that. We have a full guide on that: https://rankmath.com/blog/google-algorithm-update-recovery/

You can also check your Google Search Console coverage section to determine any issues reported on your site: https://support.artlogic.net/hc/en-gb/articles/360016851260-Google-Search-Console-errors-and-coverage-issues

You can share the error message or take a screenshot using this tool and add the link here so we can check as well.

Looking forward to helping you.

Thank you.

Hello,

We’ve checked the settings in the latest version of Rank Math, but it seems to be working fine. Could you please share the specific settings that are going on a 404 page?

Meanwhile, please ensure that the user access has enough capabilities to access the Rank Math options/settings.

Here’s a link for more information about the Role Manager feature:
https://rankmath.com/kb/role-manager/

Looking forward to helping you.

Thank you.

Hello,

Please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/

You can follow this guide to edit the .htaccess file:
https://rankmath.com/kb/edit-htaccess/

After that, check if you are still experiencing 404 issues with your settings pages.

If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.