Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits? If so, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/
Check if you are able to see the correct Content AI credits.
If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
Let us know how that goes.
Thank you.
The credit count shows 45/55. I purchased 50 credits. Also i’m noticing that the credits that are already on website before this purchase have decreased on several occasions without using those credits.
Hello,
We have checked with the accounts team to look into the situation, and they verified that this account only used 9 credits.
They went ahead and added 36 Content AI credits to your account.
Kindly check on your end and let us know how it goes.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Thanks Princess but this is not correct. Today my account was showing that I had 10 credits remaining from the previous batch purchased before refreshing the count. When in reality there should have been more. My credits have been disappearing from this previous purchase without me using them.
I also purchased an additional 50 credits when I had 10 plus remaining from that previous purchase. So there should have been at least 60 credits (not counting the disappearing credits) after my most recent purchase and the refresh of credits. Now my account is showing only 46.
Can someone please correct this situation?
*** Correction: Some of my credits have been disappearing without me using them.
Hello,
Can you please confirm if you have used these credits on a different website/s or connected your website from a different Rank Math account before?
We have asked since the credit count could be different as we have to track the credit usage by domain to prevent abuse of our free Content AI credit system.
Looking forward to helping you.
Thank you.
Ah ok. Yes, I think I purchased the previous set of credits using a different email address/different account but applying the credits to the same website.
Hello,
Please share the email address of your other account so we can merge it with this one to resolve the issue.
Looking forward to helping you.
Ok thanks. It’s d******@h**********
Hello,
Thank you for your patience.
We have merged your accounts as requested with the main email address: d******@g********
Auto-login link: https://rankmath.com/my-account/?uid=1022956&altoken=307b0c9e3413dcf28dad397753d52c24
Please check on your end if everything is working as expected.
Now you will need to reconnect your other websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Oh wow thank you! The accounts merged. I think I’ve been over-credited. You have refunded me for any credits that have disappeared in the past and then some!! Thank you!
Hello
That’s fine, your gain. We’re glad we could be of help.
That said, would that be all? Do you have any other questions or concerns that we can assist you with? Or, if your issue has been resolved, please let us know so we can mark this ticket as closed.
We appreciate your patience and cooperation throughout this process. Your feedback is valuable to us and helps us improve our service.
Thank you for choosing Rank Math.
Thank you again. I appreciate all of your assistance!
Hi there,
We’re delighted to hear that this issue has been resolved. We appreciate your kind words and your support.
I’m closing this ticket now but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.
Thank you for choosing Rank Math and have a wonderful day!
Cheers
