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Hi,
I do not see the schema post options when creating a new post.
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Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please head over to your WordPress Dashboard > Rank Math > Titles & Meta > [Post Types] and ensure that the Add SEO Controls option is enabled.
If you don’t see that option, ensure that you have enabled advanced mode to see the option.
For more troubleshooting steps, you can try to follow this URL: https://rankmath.com/kb/why-rank-math-meta-box-is-not-showing/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hi, it was already enabled.
Still facing same issue
Hello,
In this case, this issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.
Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2cOnly the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how that goes. Looking forward to helping you.
Thank you.
I received this message after clicking on Enable Troubleshooting Mode
I’ve deactivated all plugins except for Rank Math and the issue is still persisting.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
It looks like the username you’ve shared is not correct.
Please update the login in the sensitive data section so that we can check the issue further for you.
Looking forward to helping you.
Thank you.
Please try again:
Hello,
Thank you for getting back to us.
We apologize for the inconvenience but it looks like the password is the new problem. The password you provided is not working.
Can you please double-check the password that you have provided and make sure that it is correct and working? You can test it on your end. If the password is not working, please reset it and provide us with the new password.
Thank you for your patience and cooperation.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We’ve checked some of your posts and we can see that the Rank Math SEO meta box is working properly without any issues. Please check the screencast in the sensitive data section for your reference.
If you’re still facing the issue, then please try to clear your browser cache or you can check on the incognito mode of your browser.
Please don’t hesitate to let us know if you have any other questions.
Thank you.Hi, my website is not appearing properly.
Disregard last message
The ticket ‘Scehma Markup Post Option Not Displaying’ is closed to new replies.