Getting a javascript error when saving SEO Title/Description and keywords?

#593591
  • Resolved Anonymous

    2 years, 3 months ago

    Rank Math free

    Hello,

    I’m getting an error when trying to save in elementor or even when I save in the regular wordpress page builder. The following error is showing up as /wp-json/rankmath/v1/updateMeta?_locale=user 418

    Any idea what could be causing this, I have turned off most of the plugins I think would be causing this and also removed a few items from the functions.php file as well. But its still throwing this error? Could it be a hosting issue? I’m on Dreamhost with a VPS.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rakibuzzaman Siam

    2 years, 3 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems that you are using Dreamhost as your hosting provider. Could you please confirm?

    We ask this because that is one of the very few hosts that use the status code 418 on their request when they are blocked via a firewall and that’s what is happening on your website at the moment.

    Here’s more information about the issue: https://help.dreamhost.com/hc/en-us/articles/215947927-How-do-I-enable-Extra-Web-Security-for-my-website-

    If you are indeed using Dreamhost, please get in touch with them about this situation as they will be able to assist further.

    You can ask them to whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Here’s a link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Perfect thank you! And yes I do have dreamhost, I will reach out to them now to see if they can whitelist that path for me. Thanks for the help!

    Reinelle

    2 years, 3 months ago

    Hello,

    Sure, let us know how this goes.

    Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.

    Looking forward to helping you.

    Thank you.

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Getting a javascript error when saving SEO Title/Description and keywords?’ is closed to new replies.