Erreur Account – Ai Crédits

#593156
  • Resolved Anonymous

    2 years, 3 months ago

    Rank Math free

    Hello, I placed an order for 150 AI credits on this account, paying by Paypal, except this Rankmath account is not attached to my Rank math Pro version, so I can’t recover the credits.
    Would it be possible to cancel the Paypal order on your side, and proceed to a refund, so that I reorder on the correct account? Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    2 years, 3 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    In this case, we can transfer the credits to the correct account, just provide us with the email account you want the credits to be transferred to.

    But, if you want to want to proceed with the refund, we can also do that for you.

    Please tell us what you preferred and we will do the needful.

    We really look forward to helping you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Hello, thank you very much for your feedback, I see that the IA credits have been added to the correct account, thank you for your speed, however I have just updated the credits on my wordpress and I am already at 147 while I haven’t done any research since.
    How come the credits disappear on their own?

    Thanks for your help

    Reinelle

    2 years, 3 months ago

    Hello,

    We have checked your account and another ticket, and the correct content AI credits are already shown.

    If the credits are still not showing on your site, head over to your WordPress dashboard > Rank Math > Dashboard > Help, and disconnect/connect it again.

    Once done, refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

    refresh

    Hope that helps.

    Thank you.

    RankBot

    2 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Erreur Account – Ai Crédits’ is closed to new replies.