Sitemap Display Issue - Support

Resolved Anonymous
2 years, 3 months ago

Rank Math free

Hi there,

I contacted your team last week regarding an issue with the correct sitemap displaying for a website a manage, URL below…

https://www.hawkeyebirdcontrol.co.uk/sitemap_index.xml

I added a hook snippet and it seemed to rectify the issue but it seems the the issue has returned, but I am getting different results displayed depending on which browser I am using. Would you be able to assist me with what maybe be causing this please.

Regards

Ed

Viewing 8 replies - 1 through 8 (of 8 total)

Rakibuzzaman Siam
2 years, 3 months ago

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

We’ve checked your sitemap and we can see that it is working properly without any issues.

If you’re still facing the issue, please try to clear your browser cache and check again.

Let us know how it goes. Looking forward to helping you.

Thank you.

Anonymous
2 years, 3 months ago

Rank Math free

Hey, there.
I am using RankMath and also facing sitemap displaying issue on my website. Its not updating frequently. How can I resolve it please?
Rakibuzzaman Siam
2 years, 3 months ago
Hello @angela-thomas,

Thank you for contacting us and we are sorry for any inconvenience that might have been caused due to that.

We’ve checked your sitemap and looks like it is already up-to-date and working properly.

However, if you face this issue again then you can try to add the following filter on your website:
```
add_filter( 'rank_math/sitemap/enable_caching', '__return_false');
```
Here’s how you can add filter/hook to your WordPress site:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

After that, please head over to the following folder of your website and clear all the XML files you see there: wp-content/uploads/rank-math

Hope that helps and please don’t hesitate to let us know if you have any other questions.

Thank you.
Anonymous
2 years, 3 months ago

Rank Math free

Hi there,

Thank you. I will give it go.

Edward

Anonymous
2 years, 3 months ago

Rank Math free

Hi there,

I have tried the above, even on new devices which have never accessed the website before and I still just see a white screen.

I have added the hook, removed the XML files from wp-content.

It appears that on some browsers it works and on others it doesn’t.

Many thanks

Ed

Alhan
2 years, 3 months ago

Hello @edward-shadrake

We check the sitemap again on multiple browsers and on multiple devices and it seems to work as expected.

Chrome Browser Desktop and Mobile:

Firefox Browser Desktop and Mobile:

Can you please try clearing your CDN, site, plugin, any server-level cache, or browser cache to see if that works for you?

We hope that helps, and please don’t hesitate to get in touch if you have any other questions.

Thank you.

Anonymous
2 years, 3 months ago

Rank Math free

Yes that appears to have worked.
Thanks for your help once again.

Ed

Alhan
2 years, 3 months ago

Hello,

We are glad we could address your concern.

Please feel free to create a new forum topic if you do have another question in the future.

It will be our pleasure to assist you again.

Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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