Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello Princess,
Thank you for contacting me regarding buying a plugin but not receiving the plugin.
How do I send you the receipt? I see no place where I can send you an attachment. I tried clicking on your “Sensitive Data,” but it is only a text message.
I gave you all the information from the receipt. Why can’t you contact FastSpring.com? They undoubtedly work for RankMath, or is this beyond your support capabilities?
s***@b****************** is my “PayPal” username.
My business email is b*********@g********
The Website email is a****@a***************************
Can you research this on your end?
I await your reply or a refund.
Thank you
Stan Yotka
Hello,
We think we have located your payment. There is a purchase under b********@g********. Could you please check that email’s inbox if that is your email address?
Thank you.
Hello Mladen,
That is an old email that was hacked years ago and I never used it again.
Here is what is on the receipt I received;
Transaction ID
3L6863395B569721E
Transaction date
June 21, 2023 8:21:54 AM PDT
Merchant
FastSpring
d********@f*************
+1 877-327-8914
Description Unit price Qty Amount
Rank Math PRO $62.99 USD 1 $62.99 USD
Subtotal $62.99 USD
Total $62.99 USD
Sent to d********@f*************
Sent from s***@b******************
The amount shown above may not be the final payment amount. If the merchant completes the transaction and the final amount is greater than the above, we’ll send you an additional receipt that shows the final payment amount. Otherwise, this will be your final receipt.
Funding Sources Used (Total)
PayPal balance $62.99 USD
Has anyone contacted fastspring.com as they processed the payment for RankMath?
Please let me know. Otherwise, I will ask for a refund from fastspring.com
Thank you,
Stan Yotka
Hello,
We have refunded the payment and banned b********@g******** account. Please try using another payment method as, as you’ve said, this email account has been hacked. Hope that helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
