Hello,
Thank you for contacting Rank Math support. We appreciate your patience and understanding.
We tried to log into your website, but we got a “Sorry your request cannot be accepted” error (https://i.rankmath.com/i/tgm08E). Do you know why this happened? Maybe you can check your settings.
You mentioned that you use ‘oxygen’ on your website. We assume that you mean the Oxygen Builder (https://oxygenbuilder.com/), right? If not, please let us know what you’re using.
Sometimes, Rank Math can’t recognize the content and blocks in some page builders, which makes it hard for us to detect the keywords in your content. This is not a problem with Rank Math, but with how the page builders handle the content. To fix this, you’ll need to ask your page builder developers to integrate with Rank Math Content Analysis API. It’s not very difficult, and we have a guide that you can send them: https://rankmath.com/kb/content-analysis-api/
We hope this helps you understand the issue better. If you have any other questions or concerns, please feel free to reach out to us again.
Thank you for choosing Rank Math!
Hello,
Oxygen builder is fully compatible with Rank Math:
https://rankmath.com/compatibility/oxygen-builder/
However, we encountered forbidden issues while trying to login to your site. Please update the settings and credentials to your site account, so that we can check further.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
