There Has Been a Critical Error on This Website: 6 Quick Fixes

Hello,

Thank you for contacting Rank Math support. We’re sorry to hear that you’re having trouble with Rank Math. We want to help you fix this issue as soon as we can, but we need some more information from you first.

You have given us your website credentials, but you didn’t tell us what your website domain is. Can you please add your website URL to the sensitive data section so we can access your site?

Also, we need to see your debug.log file to understand what is causing the error on your site. The debug.log file is a file that records any errors or warnings that happen on your site. It can help us find and solve the problem faster.

To share your debug.log file with us, please follow these steps carefully:

• Open your wp-config.php file. You can find it in the root folder of your site, usually in /public_html/ or /www/.
• Before the line that says /* That's all, stop editing! Happy blogging. */, add this code:

  // Enable WP_DEBUG mode
  define( 'WP_DEBUG', true );
  
  // Enable Debug logging to the /wp-content/debug.log file
  define( 'WP_DEBUG_LOG', true );
  
  // Disable display of errors and warnings
  define( 'WP_DEBUG_DISPLAY', false );
  @ini_set( 'display_errors', 0 );

  This code will enable the debug mode and create a debug.log file in the /wp-content/ folder of your site.

• Go to your website and try to install and activate Rank Math again. This will trigger the error and generate the debug.log file.
• Go to the /wp-content/ folder of your site and look for the debug.log file. It should contain some information about the error that happened.
• Send us a copy of the debug.log file. You can use a service like pastebin.com to upload it and share the link with us.

We hope these instructions are clear and easy to follow. If you have any questions or difficulties, please let us know. We’re here to help you.

Thank you for using Rank Math.