Rankmath error

Hello,

Thank you for contacting Rank Math.

We have visited your website and we can not see any issues on either your site’s frontend or on the console.

Can you please let us know where exactly you are getting the issue and share the screenshot of the issue using imgur so that we can check that and help you accordingly?

Looking forward to helping you.

Thank you.

Hello,

I’m unable to replicate the issue on your products as well.

Please use this tool to upload screenshots, and share the generated link here:
https://imgur.com/upload

Alternatively, record a video screencast using a tool like Loom showing the issue and share the link here.

Looking forward to helping you.

Thank you.

Hello,

Thank you for the additional information. We’re sorry to hear that you’re having trouble with your website.

Rank Math works well with most themes and plugins, but sometimes there may be a compatibility issue that causes an error on your website.

To find out the cause of the error and resolve it, you need to follow some troubleshooting steps. These steps are easy to follow and they won’t affect your visitors or your website’s functionality.

Here’s what you need to do:

• Make sure that you have the latest versions of Rank Math and your theme and other plugins installed on your website. You can check for updates in WordPress Dashboard > Updates. Updating your software can fix many issues and improve your website’s performance and security.
• Check for plugin conflicts by deactivating all other plugins except Rank Math and switching to a default WordPress theme like Twenty Twenty-One. Then, check if the error is still there. If the error is gone, it means that one of the plugins or the theme is causing the problem. You can reactivate them one by one and check each time until you find the culprit. You can follow this guide for more details: https://rankmath.com/kb/check-plugin-conflicts/

If the error is still there after checking for plugin conflicts, you need to enable the debug mode and create a debug.log file. This file will contain some information about the error that will help us identify and fix it. To do this, you need to edit your wp-config.php file, which is a configuration file that controls how your web server handles requests to your website. You can edit this file using an FTP client or a cPanel File Manager. Here are the steps:

• Locate the wp-config.php file in your website’s root folder, usually in /public_html/ or /www/.
• Make a backup of your wp-config.php file before making any changes. You can do this by downloading a copy of the file to your computer or renaming it to something like wp-config.php.bak.
• Edit the wp-config.php file and add this code before the line that says /* That's all, stop editing! Happy blogging. */:

  // Enable WP_DEBUG mode
  define( 'WP_DEBUG', true );
  // Enable Debug logging to the /wp-content/debug.log file
  define( 'WP_DEBUG_LOG', true );
  // Disable display of errors and warnings
  define( 'WP_DEBUG_DISPLAY', false );
  @ini_set( 'display_errors', 0 );

  This code will enable the debug mode and create a debug.log file in the /wp-content/ folder of your site.

• Save the changes and upload the wp-config.php file back to your website’s root folder.
• Go to your website and try to perform the action that caused the error again, i.e. open your shop page. This will trigger the error and generate the debug.log file.
• Go to the /wp-content/ folder of your site and look for the debug.log file. It should contain some information about the error that occurred.
• Send us a copy of the debug.log file. You can use a service like wetransfer.com or pastebin.com to upload it and share the link with us.
• You can find more information about how to edit wp-config.php file here: https://www.wpbeginner.com/beginners-guide/how-to-edit-wp-config-php-file-in-wordpress/

We hope these instructions are clear and easy to follow. If you have any difficulty or questions, please let us know. We’re here to help you.

Cheers!

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.