WooCommerce Remove Base & Remove Category Base creating 404 errors

#591360
  • Resolved Anonymous
    Rank Math free

    Good Morning,

    We recently used the ‘remove base’ and ‘remove category base’ on our website. This worked in testing and initially once live, however this morning we have found that the URL change is causing 404 errors throughout the woocommerce categories.

    Please could you let me know if there is a fix for this issue?
    We have had to remove these settings on the live site for users, but we can re-enable if you need to take a closer look. We’d like to purchase subscription once this issue is resolved.

    Website – https://www.carboncollective.com/

    Kind Regards,
    Josh

Viewing 4 replies - 1 through 4 (of 4 total)
  • Anonymous
    Rank Math free

    We have now re-enabled this setting due to the google sitemaps/links not aligning with current links.
    Please could somebody check our website over for potential issues with the URLs?

    Hi there,

    Thanks for reaching out to Rank Math support. We’re sorry to hear that you’re having trouble with the category base removal feature.

    We’ve checked some of the category links on your website and they seem to be working fine. They are redirecting to the URLs without the category base as expected.

    However, we understand that you’re experiencing some 404 errors on some of the category pages. Could you please share some examples of the URLs that are giving you these errors? This will help us troubleshoot the issue more effectively and find a solution for you.

    We appreciate your cooperation and patience. Please let us know if you have any other questions or concerns.

    Thank you for choosing Rank Math!

    Anonymous
    Rank Math free

    Hello,

    Thanks for the reply! It seems since we’ve re-enabled the settings (remove category base and remove base) the 404 errors have stopped and the redirects have started working again. I will reply again if the problem arises again!

    Thanks again, have a good day!

    Hi there,

    You’re very welcome. I’m glad to hear that the 404 errors have stopped and the redirects are working again.

    Please do reach out again if you notice this issue or any other issues, we’re always happy to help improve your Rank Math experience.

    Thank you for choosing Rank Math!

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘WooCommerce Remove Base & Remove Category Base creating 404 errors’ is closed to new replies.