Rank Math meta box not available on any pages

#591273
  • Resolved Anonymous
    Rank Math free

    Hi. I have been through all the support documents on reasons why the meta box may not appear on some page or post types. None of these seem to have solved the issue. I have no access to Rank Math settings on any part of my site. Can you help me fix this problem? Seems as though the site template is somehow overiding RankMath.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    The Metabox is working fine on our end.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well:

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Anonymous
    Rank Math free

    Hi Princess. Thanks for your reply. I have done as much trouleshooting as I can. The problem is now isolated to RM not working on my posts. I made a Loom – https://www.loom.com/share/d0ff315a16e1493a88585881fab76625?sid=a263c645-8d56-4d43-9877-5750957a36bf

    Really appreciate any help you can give to resolve the issue. Thanks

    Hello,

    I’ve checked your site, and it seems that you’re using a previous version of WPBakery Page Builder Version 6.0.5. The latest version is already at 6.13.0.

    Could you please confirm if there’s a specific reason you’re not yet updating the plugin?

    If not, please update it and check again the Rank Math meta box upon editing your posts/pages.

    Let us know how this goes.

    Thank you.

    Anonymous
    Rank Math free

    Hi. I have updated to the latest version of the plugin. It still does not allow RankMath to work on posts.

    Hello,

    We would like to debug the issue further but the temporary login is currently expired. Can you please renew or extend it for another 7 days so we check the situation?

    We appreciate your time and patience on this one.

    Anonymous
    Rank Math free

    Thanks. I have extended the expiry on the login link – [Moved to the sensitive data section]

    Hello,

    We’ve checked your post and we can see that the Rank Math SEO Meta box is working there properly.

    If you’re still facing the issue, then please try to clear your browser cache or you can check on the Incognito mode of your Chrome browser.

    Please don’t hesitate to let us know if you have any other questions.
     
    Thank you.

    Anonymous
    Rank Math free

    Thanks. We found that the problem is related to an outdated version of the Advanced Custom Fields plugin. Many thanks for your help.

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Rank Math meta box not available on any pages’ is closed to new replies.