Hi. I have been through all the support documents on reasons why the meta box may not appear on some page or post types. None of these seem to have solved the issue. I have no access to Rank Math settings on any part of my site. Can you help me fix this problem? Seems as though the site template is somehow overiding RankMath.
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
The Metabox is working fine on our end.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
I’ve checked your site, and it seems that you’re using a previous version of WPBakery Page Builder Version 6.0.5. The latest version is already at 6.13.0.
Could you please confirm if there’s a specific reason you’re not yet updating the plugin?
If not, please update it and check again the Rank Math meta box upon editing your posts/pages.
We would like to debug the issue further but the temporary login is currently expired. Can you please renew or extend it for another 7 days so we check the situation?