Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
I’ve checked the product, and indeed it is redirecting to a different product. However, the redirect is being served by WordPress, and it redirects to that product.
I’m also unable to see that product link in your list of products. Could you please confirm if that product should exist on your site? Or you have changed its name/slug to a different one.
Meanwhile, if there are incorrect/missing links in the Index Status, head over to Rank Math > Status & Tools > Database Tools, and click the Rebuild Index button.
Looking forward to helping you.
Thank you.
Thanks the product no longer exists. the name of the product changed and so did the link name, so what do you recommend as far as how to fix and what to avoid in the future
Hello,
You can simply utilize the rebuild index tool as mentioned above if the same issue occurs again.
However, It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
Looking forward to hearing back from you.
Thank you.
I pay the yearly pro fee, in fact i was one of the first to sign up when it was advertised as a onetime lifetime payment
Hello,
Can you please share the email address you used to purchase the PRO subscription? This is so we could verify your account since your website is currently connected to a free plan.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
