Request for Clarification on Refund Status

#589304
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    Hello,

    I created a ticket requesting a refund,

    and someone responded to the ticket but an error message stating,
    Private
    You do not have permission to view this topic.

    I don’t see any other active subscriptions, yet I was charged on June 13, 2023.
    Has the refund been initiated for $59?

    I haven’t noticed any refund in my bank account.
    Could you please inform me when I can expect to receive the refund?

    Thank You!

Viewing 1 replies (of 1 total)
  • Princess

    2 years, 4 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Our team has initiated a refund on your requested transaction earlier today. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

    If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

    For PayPal, it’s always almost instant.

    As of the month date, you won’t be able to access those PRO files in the member area on Rank Math as well as your tickets raised in the PRO forum.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Request for Clarification on Refund Status’ is closed to new replies.