Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
In the field, you should only include your Twitter username (without https://twitter.com/)
Here’s a link for more information:
https://rankmath.com/kb/open-graph-meta-tags/#twitter-creator
Once done, save the user profile and clear your website’s cache.
Hope that helps.
Thank you.
Hi! I have already tried to do what you say, but it doesn’t work because if I do it, in the author box the link to the URL without the twitter domain comes out, and therefore, the link would fail.
You can see it better in this link:
https://www.dropbox.com/s/a16cw8paq9qqond/Sin%20t%C3%ADtulo.mov?dl=0
Also, I noticed that the users part of my WordPress (updated to the latest version, as well as Rankmath) is different from the one shown in the link you provided me:
https://rankmath.com/kb/open-graph-meta-tags/#twitter-creator
You can see it better in this link:
https://www.dropbox.com/scl/fi/gq5y46xnp6bahlnbn5dkt/Captura-de-pantalla-2023-06-20-a-las-19.09.10.png?dl=0&rlkey=nu6922d9prohcfvj4sc2xw0dg
As you can see, in my case there is no “Twitter username (without @)” checkbox, but there is a “Twitter profile link” checkbox.
What could be happening? :S
Thanks!
Hello,
Please ensure that you’re using the latest version of Rank Math plugin.
Also, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Done! As I told you, WordPress and Rankmath are updated to the latest version. I hope you can help me having the access. Although I know you have a support team ready, please be careful in your actions.
Thank you very much.
Hello,
Thank you for sharing your website admin.
We would like to check the user editor page and it seems we don’t have access to it. Please provide full access to the temporary user login you shared so we can take a closer look at this issue.
Looking forward to helping you.
Hello, you must have made a mistake, because the user permissions that I gave you with the temporary link were “administrator”, the highest access rank in WordPress.
Also, I just used the same user I gave you to check if you can access the user area, and indeed, you can access the “Users” area. You can see it in this screenshot:
https://www.dropbox.com/scl/fi/s8bfj5x12whjid72tx3ne/Captura-de-pantalla-2023-06-26-a-las-13.40.53.png?dl=0&rlkey=ww3utpuudg7gyikc75pokon67
I have re-enabled the temporary access link so that you can continue to investigate the problem.
I look forward to your response and solution to this problem.
Thank you.
Hello,
Yes, the All Users page can be accessed like the screenshot you have shared, but we’re unable to edit the users even the own user account (rankmath support) to check the profile page.
Meanwhile, I have installed the Health Check Plugin to determine which plugin/theme is adding the social fields on the user profile edit page. You can also activate and check it on your user access.
Let us know how this goes.
Thank you.
Hello, I just checked what you said about the impossibility to edit users and it is true. Apparently the temporary access does not allow this even if it is administrator permission.
So I have enabled a normal access to access and view the user editing area, in order that you can detect what the problem is.
I just added it to the “Sensitive information” field.
Regarding the plugin you mention, I have looked at it but I don’t know how it can help me. Also, I am convinced that the one in charge of introducing the twitter field in the structured author data is Rankmath. You can see it from the user edit area.
I hope that with the proper permissions you can detect the problem and help me in some way. Thank you.
Hello,
We are not able to log in as your firewall is blocking us:
Please check and let us know when this is fixed so we can log in and check this further.
Looking forward to helping you.
Oh! all right. I just talked to my hosting to see how I can unblock it.
As soon as I know something, I’ll let you know.
Thank you.
Hello,
Sure, let us know how this goes.
Meanwhile, please don’t hesitate to contact us anytime if you have other questions to assist you further.
Looking forward to helping you.
Thank you.
Hello, the firewall is already disabled.
You should be able to access now.
I am waiting for your response and help.
Thank you.
Hello,
Thank you for the update.
Upon investigating your site using the Health Check Plugin, it seems that your theme, Wasabi, is conflicting with Rank Math’s social URLs as well as the Twitter URL.
It also adds additional social fields like Instagram, Pinterest, etc. in the user edit option.
In this case, we suggest getting in touch with the theme developer and asking about the situation. It is also possible that they already have a fix available for this kind of issue.
Hope that helps.
Thank you.
Oh wow! ok, I’ll ask the theme support. Thank you very much.
