Pods custom content type + ACF pro = metadescription isn’t being saved

#589165
Viewing 6 replies - 1 through 6 (of 6 total)
  • Reinelle

    2 years, 4 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    In this case, we might need to take a closer look at the settings to investigate the issue further.

    Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Hello, any update / debug ?
    Please see sensitive data
    Thanks for answer

    Jeremy

    2 years, 3 months ago

    Hello,

    We apologize for the delay in reply.

    Upon checking your setup here. It seems that Rank Math does save your meta description as you can see in my screenshot here:

    Rank Math support

    The issue is that you don’t see the meta description preview because the custom post type particulier is not set to “editor support”. To fix that, you need to go to your Pods Admin > Edit pods > Advanced Options and enable support for editor:

    Rank Math support

    After that, it should work correctly:

    Rank Math support

    Please note that having no editor support doesn’t mean that the meta description is not working on the frontend. The correct meta description that you have set for that page should still be rendered on the frontend even if you don’t have editor support.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    Anonymous

    2 years, 3 months ago

    Rank Math free

    Hello Jeremy,

    Thanks for solution, BUT one strange event happen when i activate editor, i have one Pods element that disapear. I found a solution it’s the Gutenberg editor that make the bug, with the disable gutenberg plugin it’s ok.

    All the best, keep on good job

    Princess

    2 years, 3 months ago

    Hello,

    We are glad that you have found the culprit of this issue, and it is already resolved.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Pods custom content type + ACF pro = metadescription isn’t being saved’ is closed to new replies.