Hi there,
Thanks for contacting us.
We checked your website and found out that you’re not able to activate Rank Math PRO because you don’t have Rank Math Free installed on your website. Rank Math PRO is an add-on to Rank Math Free, so you need to install and activate both plugins to use the PRO features.
You can download Rank Math Free from here: https://wordpress.org/plugins/seo-by-rank-math/
Once you have both plugins installed and activated, you should be able to use Rank Math PRO without any issues.
Also, we noticed that your account here is showing FREE, even though you’re using Rank Math PRO. This means that you’re not getting the priority support that you deserve as a PRO user. To fix this, can you please search and send us a receipt from your payment so we can find your Rank Math PRO account and move your ticket to the PRO forum?
We apologize for any inconvenience this may have caused you. We appreciate your cooperation and patience.
Thank you for choosing Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
