I purchased pro subscription, but have paid in other account

#589101
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    Hello there

    Hello I purchased pro subscription in this account, but I logged in to another account of my client, Ckosmic, which I am managing, so the payment was attached to another account. Please help to resolve this issue. Either reverse the payment from Ckosmic so that I can purchase again or attach that payment (I can provide you the details) to this account. If somebody from your company can call me I can give them all details

    Please help resolve this issue asap, as I need pro subscription for this account as I cannot use details of my client’s subscription in my own work.

Viewing 1 replies (of 1 total)
  • Princess

    2 years, 4 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    You can add the link to the document in the designated Sensitive Data section.

    Sensitive Data Section

    Looking forward to helping you.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘I purchased pro subscription, but have paid in other account’ is closed to new replies.