Hi guys,
Actually my suspicions might be right as I just received an email from rankmath to my other email telling about the transaction failure, funny thing is that I only had this email password on lastpas… what a mess.
I just requested password recovery and notices I have one other account there with only one website of a client, so Ive been all this time using a free version even so I had a paid account.
Can you guys confirm this? or am I missing something?
Is there anything that can be done on your side to help? I know its my own bad but maybe theres some sympathy from your side š
And if there is, I have at least another 3 websites to recommend rankmnath, couple them are big ones.
Thank you guys, hope im not wasting your time here
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. Iām sorry for any inconvenience this issue may have caused you.
Regarding the connection issues, please follow our guide here to dismiss permanently the notification showing:
https://rankmath.com/kb/problems-while-connecting-account/
About your Rank Math PRO, we confirm that the current account you’re using does not have the Rank Math PRO subscription. Could you please share the email address you have used on the other account so we can check?
If we verify the Rank Math PRO account, then we can merge it to your current account and use your preferred email address so you can consolidate all of your sites into a single Rank Math PRO account.
Looking forward to helping you.
Thank you.
Hi there,
The other account is j************@g********
Thank you,
Joel
Hello,
We have found the PRO subscription under the email account you provided. To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
The other one is j************@g********
You can go ahead and sent merge this account into the other, I will just upgrade right now,
So just to confirm, this account I wont use, and Ill only keep joel.waldhoff one
Thank you,
Joel
Hello,
We have merged your accounts as requested under j************@g********
Auto-login Link: https://rankmath.com/my-account/?uid=1080386&altoken=d1132b533d874cb94c506b45d829c429
Please check on your end if everything is working as expected.
Now you will need to reconnect your other websites by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account to fix the issue.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
