PayPal Payment:
Code 13M36832HF670523W
Date 28th May 2023
Hello,
Thank you for reaching out to us.
We regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.
We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.
We value your interest in our platform and we hope that you will check back with us in the future to see if the situation has changed. If you have any further questions or concerns, please don’t hesitate to reach out to us.
If this is an error and you are not from a sanctioned country, please confirm your country of residence so that we can re-evaluate your account.
Thank you for your understanding.
Hello, i am from Ukraine. I am Ukrainian citizen and i can send you my passport scanner also money was spent for the subscription.
I have 2 questions:
1) i am from Ukraine
2) I paid for the service 2 weeks ago.
So we have 2 variants, back my money or provide me service which I paid.
Hello,
Thank you for getting back to us about this issue.
We’re sorry for the inconvenience you’re facing with your account. We need to verify that you do not live in a sanctioned country, as per our legal restrictions and compliances.
Can you please send us some kind of document that proves your country of residence, such as a utility bill, a bank statement, or a passport data page? Please use the sensitive data section to share any sensitive documents with us.
We hope you can understand our request and we thank you for your cooperation and patience.
Thank you for choosing Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
