I think it’s absolutely disgusting that I do not have an email saying that you were updating the required php version to 7.4.
Given that it says the plugin is still compatible with the php version 6.2.2 but I was using version 7.2 and your plugin took my whole site down.
Hello,
I’m sorry to hear that you had a bad experience with our plugin and that it caused your site to go offline. We apologize for any inconvenience and frustration this may have caused you.
We recently updated our plugin to require PHP version 7.4 or higher, as this is the recommended version for WordPress and it offers better performance and security. We sent an email notification to all our users about this change, but it seems that you did not receive it. We are sorry for this communication gap and we will look into why this happened.
To fix the issue, you need to update your PHP version to 7.4 or higher on your server. You can contact your hosting provider for assistance with this. Once you do that, you should be able to activate our plugin again and restore your site functionality.
We hope this helps and we appreciate your patience and understanding. Please let us know if you have any questions or concerns. We are here to help you.
Thank you for choosing Rank Math.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
