Hello, i paid for 50 credits Content AI
can you add it into my account?
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Can you please make sure you’ve logged in to the account that you’ve used to purchase Content AI credits? If so, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/
Check if you are able to see the correct Content AI credits.
If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, and from there disconnect and reconnect your Rank Math account.
https://i.rankmath.com/ZvEfVb
https://i.rankmath.com/OZSwOw
After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.
Let us know how that goes.
Thank you.
Hello,
i follow the steps but nothing has been updated.
Hello,
We’re happy to see that you’ve marked this ticket as resolved. Does that mean you’ve successfully solved your issue or do you still need some assistance from us?
Please let us know how things are going for you. We’re always here to help you with any questions or concerns you might have.
Thank you for choosing Rank Math.
Hello,
i not received these credits into my account.
you can investigate from your side.
or please you refund me.
Hello,
please any update?
Best regards
Hello,
Thank you for getting back to us about this issue. We appreciate your patience and cooperation with this issue.
Can you please confirm to us if you’re seeing the correct number of credits when you log in to rankmath.com/my-account/websites?
If you’re seeing the correct number of credits here then this is a problem with the syncing of information between rankmath.com and your website. Disconnecting then reconnecting your account should mostly resolve this – but if you’re not seeing the correct number of credits on rankmath.com/myaccount (https://i.rankmath.com/i/P5hrqw), then this is billing-related and we need to look into it further.
Please let us know which it is.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
