Hello,
Thank you for contacting Rank Math support. We’re sorry to hear that your order was not accepted.
This could be due to a technical issue or a payment problem. Could you please provide us with some details about your order, such as the location you’re purchasing from, the payment method you used, and the billing country of the payment method? This will help us troubleshoot the issue and find a solution for you.
That said, please make sure you’re not using VPN or a proxy when making your purchase.
Thank you for your patience and cooperation.
Hello,
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
