Blocking Russian sites

#586258
  • Resolved Anonymous
    Rank Math free

    Hello, I’m from Russia and our site is also hosted by a Russian provider, a site with a domain in the .ru zone. As of today, due to sanctions and due to your decision, we are unable to use the pro version of your plugin. Tell me, if the site moves to European hosting, will this solve the problem? or you do not serve all sites with a domain in the .ru zone

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  • Hello,

    Thank you for reaching out to us.

    We regret to inform you that due to legal restrictions and compliances, we are no longer accepting users from sanctioned countries.

    We understand that this may be inconvenient for you and we apologize for any frustration or disappointment this may have caused.

    However, we can re-evaluate your account if you meet the following conditions:

    1. Your website cannot be hosted on any sanctioned country’s server.
    2. You’ll not log in from any sanctioned country.

    With that said, you’ll also have to provide some documents with us which will prove that you do not live in any sanctioned country.

    You may share the documents in the sensitive data section so that we can check and re-evaluate your account.

    Please don’t hesitate to let us know if you have any other questions.
     
    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Blocking Russian sites’ is closed to new replies.