Payment problem

#586053
  • Resolved Anonymous

    2 years, 4 months ago

    Rank Math free

    Hello there, I tried to purchase RankMath Pro, but I couldn’t find my country in the list “Georgia” so I chose another country and paid through PayPal, after the transaction was complete, I got an error message from RankMath as showing in the attached google drive screenshot, and the amount was already deducted from my credit card which was connected to PayPal.

    BTW in the credit card it shows $57.01 because on my PayPal balance there was $1.99 in the balance.

    I would really apprecaite procceeding my order or refunding the amount ASAP. And offering another suitable payment method for Georgian clients.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Princess

    2 years, 4 months ago

    Hello,

    Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.

    As per checking, we don’t see a successful purchase on your Rank Math account. It is possible that the amount will automatically reverse back to your bank account since the purchase is not successful.

    If you will purchase again, please make sure that the flag during checkout is showing the correct country at the top right corner.

    Country

    If you are trying to validate data while accessing the website from a different location, you need to force the change of country in the dropdown.

    Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to update your payment method.

    Let us know how this goes.

    Thank you.

    Anonymous

    2 years, 4 months ago

    Rank Math free

    I am in Turkey at the moment but my credit card is from Georgia, and upon checking the dropdown menu Georgia wasn’t an option.

    So if I can’t process my payment from your website, then is there any other website where you sell RankMath but without using this payment gateway?

    Great

    2 years, 4 months ago

    Hello,

    Thank you for your message and your interest in Rank Math PRO.

    Looks like you have successfully completed the payment process and activated your Rank Math PRO account. Congratulations! You can now enjoy the full benefits of our powerful SEO plugin.

    You can learn more about how to upgrade your website to Rank Math PRO here: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    If you have any questions or issues, please don’t hesitate to contact us. We’re always happy to help.

    Thank you for choosing Rank Math as your SEO partner. We hope you have a great experience with our plugin.

    RankBot

    2 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Payment problem’ is closed to new replies.